Missed call
07700 900123 ·
- Sent automatically: Hi, it's Hartley Plumbing & Heating, sorry we missed your call. What do you need, and what's your postcode? We'll get back to you. Reply STOP to opt out.
- Customer: Hi, the boiler is leaking under the kitchen. I'm Sam, LS6 3AB
New lead for Dan: Sam, LS6 3AB
Early access · For UK plumbing and electrical firms
Every missed call gets a reply.
You're under a sink and the phone rings out. CallBack AI texts the caller within seconds, finds out what the job is and hands you the lead.
Early access: we're taking on a small number of firms and set each one up personally. You can try every step with a sample firm on this page.
The problem
A caller who hits voicemail doesn't wait. They ring the next number on the list. CallBack answers them in writing, so the job stays yours.
How it works
Three things happen when you can't pick up.
Keep the number on your van. Calls you don't answer divert to CallBack, and we help you set it up. You don't need new software or a new phone.
It texts them back
Within seconds of a missed call, the caller gets a text from your business saying sorry you missed them and asking what they need.
Hi, it's Hartley Plumbing & Heating, sorry we missed your call. What do you need, and what's your postcode? We'll get back to you. Reply STOP to opt out.
Sent automaticallyIt gets the details
Automated replies collect the job, their name, postcode and a good time to call. They never quote a price or say a job is booked.
- Job
- Hi, the boiler is leaking under the kitchen. I'm Sam, LS6 3AB
- Name
- Sam
- Postcode
- LS6 3AB
- Good time
- Asked next
It flags what's urgent
If someone mentions a gas smell, sparking or water near electrics, it stops, sends fixed safety advice and marks the job urgent for you.
Urgent · Possible gas leak
Fixed safety advice sent. Automated replies stop so you can take over.
Built for
Plumbing · Heating · Electrical
- Sole traders
- Small teams
- Multi-van firms
If the phone rings while your hands are full, this is for you. Every conversation lands in one shared inbox, and customers can reply STOP at any time.
Try it now
Play the customer. Watch it reply.
Miss a call, reply as the customer and watch the lead build up. Try asking about price, mentioning a gas smell or texting STOP.
Interactive preview with sample data. It runs in your browser using a made-up firm, Hartley Plumbing & Heating. Nothing is sent to any phone and nothing is saved.
01Call the firm while they're busy
02Reply as the customer
03See what the plumber gets
The lead card fills in as details arrive.
Texts between 07700 900123 (you) and the firm
Loading the preview…
Lead card in the plumber's dashboard
- Name
- Not yet
- Postcode
- Not yet
- Job
- Not yet
- Good time
- Not yet
Early access
Pricing for every size of firm.
First month free. No setup fee, no contract, cancel any time. One extra job a month usually pays for it.
Start your free monthSolo
Sole traders and small firms
Up to 150 missed calls a month · 1 login
£49 a month
Team
Busier firms with a few vans
Up to 300 missed calls a month · Up to 5 logins
£99 a month
Bigger firms
More calls or more people
Priced to fit your firm
Every plan includes
- Automatic text-back to missed callers
- Collects the job, name, postcode and a good time
- A text to you when a lead is ready
- Urgent-job flags with fixed safety advice
- Shared inbox and call log
- Keep your existing business number
Questions
What plumbers ask us.
How much does it cost?
£49 a month for most firms, covering up to 150 missed calls a month. Busier firms with a few vans pay £99 for up to 300. The first month is free, and there's no setup fee and no contract. If you're bigger than that, talk to us.
What happens when I miss a call?
CallBack texts the caller within seconds to say sorry you missed them and ask what they need. Automated replies then collect the job, their name, postcode and a good time, and hand the conversation to you. They never quote prices or say a job is booked. If someone mentions a gas smell, sparking or water near electrics, it stops, sends fixed safety advice and flags the job as urgent for you.
Does it work with my existing business number?
Yes, that's how it's designed. You keep the number on your van and your listings, and set your phone to divert calls you don't answer to your CallBack number. You can also give customers the CallBack number directly and have it ring your mobile first.
Can I see how it works before signing up?
Yes. The interactive preview on this page runs the same rules with a sample plumbing firm, right in your browser. Nothing is sent anywhere. We're also happy to walk you through it: book a demo.
Is it available now?
Yes, in early access. It works with real calls and texts, and we're taking on a small number of firms first so we can set each one up personally. You can try every step on this page with a sample firm, or book a demo and we'll show it working on your own phone.
The next call you miss is still yours.
Leave your number and we'll ring you to show it working on your own phone. It takes ten minutes, and your first month is free.
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